Veteran Service Office

As the largest organization of combat veterans, we understand the frustrations that can arise with making a VA claim. Our skilled VFW Veterans Service Officers helps you wade through all the bureaucratic red tape, offering you a better opportunity to get the disability claim you deserve.

You don’t even need to be a VFW member to take advantage of this free service. As a veteran, this is a service you’ve earned.



Mark Allen
State Service Officer
Office: 617-303-5690
Fax: 617-227-2024
Service Office:
Massachusetts VFW Service Office
JFK Federal Building: Suite 1500C
Boston, MA 02203

A VFW Service Officer will:

  • Offer research and advice to veterans who wish to handle their own claims.
  • Assist veterans who are filing original claims for compensation and/or
    pension with the Department of Veterans Affairs and complete the required
    VA forms on behalf of the claimant.
  • Assist veterans in reopening claims for service-connected disabilities and
    complete the required VA forms.
  • Follow up on status of claims filed by veterans with the VA Regional Office.
  • File Notice of Disagreement with the VA Regional Office if a veteran
    believes the decision made by the VA was incorrect.
  • Review statements of the case from the VA regarding denials of claim and
    assist veterans with the preparation of responses.
  • Assist veterans or surviving spouses in the preparation of appeals for
    denial of claims and file the appeals with the local VA Regional Office for forwarding to the Board
    of Veterans Appeals in Washington, D.C.
  • Complete VA Forms other than for original claims.
  • Answer/research telephone inquiries regarding medical, death/burial and
    other miscellaneous benefits.

The VFW Department Service Office is available for ALL veterans needing claims assistance. Whether filing an initial VA claim, requesting an increase in benefits or would like to file a notice of disagreement – we are here to assist you.

Department Service Office: Locations & Times for VA Claims & Benefits Assistance.

The Department Service Office is located in the JFK Federal Building, 15th Floor, Suite 1500C in Boston.  State Service Officer Mark Allen and Executive Assistant Leah LaPointe are there weekdays to assist any veterans needing assistance with VA claims and benefits.

PLEASE visit the Department website at:, click on the “Veteran Service” tab for updates on locations and times.

In addition to the main office in Boston, the Department currently has two Assistant State Service Officers that provide outreach services all throughout the state.

Below are the two current officers who provide coverage in the north and south regions, plus additional coverage in the western part of the state as follows:


Nicolle Phillips – West Region.
(413) 347-2307 or email at:

MONDAYS (10am – 3pm):
Northampton-Leeds VAMC, Bldg 1, Room 1062. located at: 421 N. Main Street, Leeds, MA 01053.

TUESDAYS (10am – 4pm):
Springfield City Hall, Veterans Services in Room 101. 36 Court Street, Springfield, MA 01103. * Please call (413) 787-6141 to schedule an appointment.

WEDNESDAYS (10am – 4pm):
Pittsfield City Hall, Veterans Services in Room 204.
70 Allen Street, Pittsfield, MA 01201.

THURSDAYS (9am – 3pm):
Holyoke Soldiers Home, 110 Cherry Street, Holyoke, MA 01040. * Please check in at the main front desk.


Michael Raymond – South Region.

(603) 608-6898 or email at:

MONDAYS:  (10am – 3pm).

Northampton (Leeds) VAMC, located at:  421 N. Main St., Leeds, MA 01053.

TUESDAYS:  (10am – 3pm).

Brockton VAMC, located at:  940 Belmont St., Brockton, MA 02301.

(Bldg 3, Floor 5, Room A-503, OEF/OIF Program next to the dental clinic).

THURSDAYS:  (1st & 3rd days of the month, 10am – 3pm).

Jamaica Plain VAMC, located at:  150 S. Huntington Ave, Boston, MA 02130.  (OEF/OIF Program, Floor 3, C – wing, check in at room C3-31).

 PLEASE contact Asst. State Service Officer Michael Raymond at: (603) 608-6898 or email: to schedule an appointment, meet at these VA facilities or to schedule a special visit at your local VFW.

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